Reference

Understand Your Rights Before You Open an Account

harta111 operates under a set of legal terms that govern how your account, personal data and transactions are handled — including deposits via DANA, OVO and GoPay.

Account Terms & ConditionsData Handling PolicyDANA, OVO, GoPay Transaction RulesUser Rights & RequestsJurisdiction-Dependent Access
harta111 Understand Your Rights Before You Open an Account
POLICY CONTACT

Reach Us About Legal or Account Questions

If you have a question about how a specific term applies to your account — whether it's about a DANA withdrawal hold, an OVO name mismatch or a data access request — our support team handles policy queries directly. You don't need a separate legal channel; account support covers all of it.

Team online

Live Chat

Open the chat icon from any page on harta111. Policy questions, account disputes and wallet verification queries are all handled here during staffed hours.

Email Support

Send a detailed message through our contact form for written records. Useful for data requests, account closure queries or formal disputes that need a documented trail.

Account Help Centre

Log into your account and navigate to the Help section for self-serve answers on withdrawal verification, GoPay linking and policy update notifications.

ACCOUNT SECURITY

How We Protect Your Data and Handle Policy Changes

Your account data — including wallet details for DANA, OVO and GoPay — is stored with encryption and is not shared with third parties outside of what your wallet provider's own terms permit. We retain your transaction history for the period required under our operational obligations, after which records are purged on a rolling schedule. You can request a copy of your stored data or ask us to correct inaccurate details by contacting support through the live chat or email channel.

Data Encryption

All account and wallet data — including your linked DANA, OVO or GoPay details — is encrypted at rest and in transit using industry-standard SSL protocols.

Cookie Policy

We use session and preference cookies to keep your account state consistent across mobile and desktop. You can manage cookie preferences through your browser settings at any time.

Data Retention

Transaction records are kept for the period our operational terms require. After that window closes, records are removed. You can request your retention period details via email support.

Change Requests

To update your registered name, wallet link or contact details, submit a request through account support with identity verification. We process corrections within our standard response window.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about how our legal terms work in practice — from wallet linking rules to data access to what happens if a policy changes after you've already made a deposit.

The platform terms stay the same regardless of which wallet you use. Your wallet provider's own terms also apply alongside ours — both sets are active at the same time when you transact.

Yes. Submit a data access request through our email support channel with your account details. We will confirm what data we hold and provide a copy within our standard response window.

Transaction and account records are retained for the period required under our operational terms after closure. Once that window passes, records are removed on our rolling purge schedule.

We post updates to this page first. If a change materially affects your rights, we notify you via your registered account contact before it takes effect — not after.

Access depends on local law and your eligible region. We do not make blanket availability claims. Check whether access is permitted under the laws that apply to your location.

A name mismatch will pause withdrawal processing. Contact live chat support with both your account details and your OVO wallet information so we can verify and resolve the discrepancy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.