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How harta111 Handles Your Personal Data

This privacy policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and how we protect it.

Account data protectedDANA, OVO, GoPay wallet privacyYour data rights explainedContact us to request changesIndonesia-eligible access

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data handling practices cover four areas: how we secure your account, how long we keep your data, how cookies work on our platform, and how you can request changes. Each area below reflects how we actually operate — not a policy template, but the real steps we take for accounts in Indonesia where access is permitted under local law.

Account Security

Your account credentials are stored with encryption. Login sessions use OTP verification tied to your registered phone number, and unusual access attempts trigger an account review before the session continues.

Cookies and Session Tracking

We use cookies to keep your session active when you switch between mobile and desktop, and to remember your preferred payment method — DANA, OVO, or GoPay — so your next deposit starts faster.

Data Retention Schedule

Active account data is kept while your account is open. After account closure, we follow a retention period required by applicable regulations in eligible regions before secure deletion is applied.

Request and Correction Process

You can request access to your data, ask us to correct inaccurate details, or ask what wallet transaction data we hold. Submit through live chat or email with your registered account number to begin.

What We Collect and Why We Use It

harta111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, email address, phone number, and the payment method you choose, whether that's DANA, OVO, or GoPay. We also collect transactional data: deposit amounts, withdrawal requests, and the timestamps attached

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to those events. This helps us verify your identity, process your wallet transfers correctly, and flag unusual activity on your account. We collect device data — browser type, operating system, and IP address — to support mobile access continuity, so switching between your phone and another
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device keeps your session secure. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those processors need to complete your transaction. We retain account data for as long as your
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account remains active and for the period required under applicable law in eligible regions. If you close your account, we follow a defined retention schedule before deletion. Availability of this service depends on local law, and our data practices apply only in regions where access is
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permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we've handled your information, our support team handles privacy requests directly. You can reach us through live chat, email, or our account help desk — pick whichever channel fits where you are right now.

Live Chat Support Start a live chat from your account dashboard to raise a privacy question or request your data. Our team will log and respond to your request directly through the chat thread.

Email Privacy Request Send your data request or correction query to our support email. Include your registered account phone number so we can verify your identity before acting on the request.

Account Help Desk Access the account help section after logging in to submit a formal data request form. This path creates a reference number so you can track the status of your request.

Common Questions About Your Data and Privacy

These are the questions we get most often about how we handle your personal information, your wallet data, and your rights as an account holder in Indonesia where our service is available under local law.

We collect your name, email, phone number, and device details. If you deposit via DANA, OVO, or GoPay, we also record the transaction reference needed to process and verify your payment.

We share only what payment processors like DANA, OVO, and GoPay need to complete your transaction. We do not sell your personal data to advertisers or unrelated third parties.

Contact us via live chat or email, include your registered phone number for identity verification, and we will process your data access request in line with applicable requirements in your eligible region.

After closure, we follow a retention period set by applicable regulations for eligible regions before securely deleting your data. You can ask us what that period is for your account.

Yes. Submit a correction or deletion request through the account help desk or by email. We verify your identity first, then update or remove the relevant data where law permits.

Cookies keep your session running when you move between devices and remember your payment preference — DANA, OVO, or GoPay — so you spend less time setting up each time you return.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How harta111 Handles Your Personal Data

How We Protect and Manage Your Information

Reach Us About Your Privacy Rights

Common Questions About Your Data and Privacy

01 What personal data does harta111 collect when I open an account?

02 Does harta111 share my data with third parties?

03 How do I request a copy of my personal data?

04 How long does harta111 keep my account data after I close my account?

05 Can I ask harta111 to correct or delete my data?

06 Why does harta111 use cookies and what do they track?

Privacy Policy

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